Delivery/Returns

Delivery

All purchases are handmade to order and take 10-14 days for delivery once payment has been received. If you have an urgent order I can work with you to get the gift you need sooner, please contact me to discuss.

Within the UK, all orders are sent using Royal Mail’s 1st Class Signed For service; the cost is included in the price.

International orders will take longer for delivery depending and please take into account delays out of my control in customs. Please contact me for International shipping costs.

All Box of Frogs Jewellery comes beautifully packaged.  I can add a handwritten gift message for you and send it directly to a gift recipient if this helps. All free, of course.

Returns and exchanges

Since all products are personalised and made to order they are non-refundable and non-exchangeable. I  can however exchange parts of your order such as chains and bracelets if these are not the right length or colour.

I would hate you to keep something you are not happy with and will consider refunds in some cases. If such a case should arise please contact me straight away stating your reasons for the return. Please send back your purchase in its original packaging and condition within 28 days of receiving it. Send your returns via a ‘Signed For’ service or retain your proof of postage to:

Joanne Hopkins
Ryefield Studios
35 Ryefield Cottages
West Harting
Petersfield
Hampshire
GU31 5PE

Upon the receipt of your item I will refund you via PayPal. PayPal will then inform you that the refund has been made. This can take up to 7 days. Returns postage is not refunded. Box of Frogs offers a 6 month warranty on all products. The warranty does not cover breakage due to incorrect use, wear and tear or third party repairs.

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